918wallet Terms & Conditions — The Complete Guide to Using the Platform

Welcome to 918wallet, Malaysia's leading online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and 918wallet ("Platform", "We", "Company").

By visiting the 918wallet website, registering an account, making a deposit, playing any game, or using any of our services, you hereby acknowledge that you have read, understood, and agree to be bound by all Terms set out in this document.

If you disagree with any part of these Terms, please stop using the 918wallet platform immediately and contact our support team to close your account. Continued use of the platform after any changes to the Terms have been notified will be considered acceptance of the updated Terms.

To be eligible to register for and use 918wallet's services, you must meet all of the following eligibility requirements without exception:

• Age Requirement: You must be at least 18 years of age, or the legal minimum age for gambling in your jurisdiction, whichever is higher. 918wallet does not permit anyone under the age of 18 to register or use the platform in any capacity.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement with 918wallet. This means you are not subject to any legal restriction that would prevent you from engaging in betting activities.
• One Account Per Person: Each individual is permitted to hold only one 918wallet account. Holding multiple accounts under the same individual is a serious breach of these Terms and may result in the closure of all associated accounts and forfeiture of all funds.
• Accurate Information: All information you provide during registration and throughout your use of the platform must be accurate, current, and complete. False or misleading information is grounds for immediate account closure.
• Not a Excluded Individual: You must not be on the 918wallet self-exclusion list or enrolled in any related responsible gambling programme.

Registering a 918wallet account is free and can be completed in under two minutes. However, there are a few important things you should know about your account:

• Password Confidentiality: You are solely responsible for keeping your account login details confidential. 918wallet will never ask for your password via email, message, or phone. If you suspect unauthorised access to your account, contact our support team immediately.
• Identity Verification (KYC): As a responsible platform, 918wallet may require you to complete an identity verification (Know Your Customer/KYC) process before processing your first withdrawal or when your account reaches certain transaction thresholds. Documents that may be requested include a copy of your MyKad, a recent bank statement, or a utility bill.
• Information Last Updated: You are required to keep your account information up to date whenever changes occur, particularly your email address, phone number, and bank or e-wallet details for withdrawals.
• Account Activity: Accounts with no activity (no logins or transactions) for 12 consecutive months will be classified as "inactive accounts". 918wallet reserves the right to charge a monthly administration fee on inactive accounts after this period.

918wallet supports a wide range of local Malaysian payment methods for members' convenience. All transactions are conducted in Malaysian Ringgit (RM) and processed in accordance with the following guidelines:

Withdrawal Rules:

• The minimum withdrawal is RM 50 for all payment methods.
• Standard withdrawals are processed within 15–30 minutes. For amounts exceeding RM 10,000, additional verification is required and may take up to 24 hours.
• Withdrawals may only be made to an account or e-wallet held in the same name as your 918wallet account. Withdrawals to third-party accounts are strictly not permitted under any circumstances.
• To process a withdrawal, you must fulfil any applicable wagering requirements if an active bonus is present in your account at that time.
• 918wallet reserves the right to request verification of the source of funds for withdrawals exceeding RM 50,000 within any 30-day rolling period.

918wallet offers a range of exciting bonuses and promotions for both new and existing members. All bonuses are subject to their respective promotion-specific terms, and the following terms apply generally to all bonus offers on the 918wallet platform:

• Wagering Requirement: All bonuses credited to your account must be wagered according to the multiplier stated in the relevant offer before any withdrawal from the bonus balance is permitted. Wagering requirements are typically between 15x and 35x the bonus value, depending on the promotion type.
• One Bonus Per Promotion: Each promotion may only be claimed once per member, per IP address, and per device. Attempting to claim the same bonus through multiple accounts is a violation of these Terms.
• Valid for a Specific Period: All bonuses carry a stated validity period. Any unused bonus or incomplete wagering requirement at the end of the validity period will be automatically forfeited and the bonus amount debited from the account.
• Welcome Bonus: The welcome bonus is available exclusively to new members making their first deposit. Each individual is entitled to the welcome bonus only once throughout their entire membership with 918wallet.
• Excluded Games: Some games may be excluded from bonus wagering requirements or may contribute at a different rate. Please refer to the specific promotion terms for further details.

All games on the 918wallet platform — including slots, live baccarat, sports betting (EPL football, Malaysia Super League, badminton), e-sports (DOTA 2, Mobile Legends, CS2), virtual sports, and progressive jackpots — are subject to the following rules:

• Final Decision: The outcome of all games, bets, and wagers is final once determined by the 918wallet system. No appeals may be made against results generated by a certified RNG system.
• Technical Issues: In the event of a technical disruption, internet connection failure, or server error during an active game, 918wallet will attempt to restore the session to its last recorded state. If restoration is not possible, any bets involved will be refunded to your account.
• Minimum and Maximum Bets: Each game has its own minimum and maximum betting limits, which are clearly displayed before the game begins. These limits may vary depending on the game type and membership tier.
• Use of Automation: The use of bots, automation software, artificial intelligence systems, or any automated tools to play on the 918wallet platform is strictly prohibited and constitutes grounds for immediate account closure.
• Communication with the Dealer: For Live Casino games with a live dealer, all communication must be polite and respectful. Disruptive or inappropriate behaviour may result in the player being removed from the table.

The following activities are strictly prohibited on the 918wallet platform and will result in firm action, including immediate account closure and freezing of funds:

• Creating an account using false information, another person's identity, or falsified documents.
• Collusion between players to manipulate game outcomes.
• Attempting to exploit technical vulnerabilities, bugs, or system errors for unauthorised gain.
• Money laundering or using the 918wallet platform for any form of illicit financial activity.
• Selling, transferring, or exchanging an account or any credits within it to any third party.
• Threats, harassment, or intimidation directed at 918wallet staff or other players through any form of communication.
• Using a VPN or proxy to conceal your true location in order to bypass geographical restrictions.
• Exploiting odds-setting errors or obvious bonus mistakes for unfair gain.

A 918wallet account may be closed or suspended in the following circumstances:

• Upon Member Request: You may close your account at any time by contacting 918wallet customer support. Any valid remaining balance will be returned to you upon completion of identity verification, provided there are no outstanding active wagering requirements.
• Self-Exclusion: Should you choose to self-exclude from the platform for Responsible Gaming reasons, 918wallet will suspend your account temporarily or permanently according to your preference. Valid funds will be returned upon expiry of the exclusion period or at the time of closure.
• Breach of Terms: 918wallet reserves the right to close or suspend any account without prior notice if there is evidence or reasonable suspicion of a breach of these Terms. Funds in accounts closed due to a breach are subject to investigation and may not be returned if the breach is confirmed.
• Fraud or Illegal Activity: Accounts found to be involved in fraudulent activity, money laundering, or any other illegal activity will be closed immediately and all funds frozen pending the outcome of an investigation.

918wallet takes member privacy seriously. All personal data collected, processed, and stored by 918wallet is governed by our separate Privacy Policy, which is incorporated into these Terms by reference. You may read the full Privacy Policy on the Privacy Policy ours.

• All personal data is protected with 256-bit SSL encryption.
• 918wallet does not sell or disclose members' personal data to third parties, except as required by Malaysian law or relevant regulatory authorities.
• By registering, you agree to receive account-related and promotional communications from 918wallet via your registered email and SMS. You may unsubscribe at any time.

To the extent permitted by applicable Malaysian law, 918wallet shall not be liable for any direct, indirect, incidental, or consequential losses suffered by any user of the platform, including but not limited to:

• Financial losses resulting from betting activities on the 918wallet platform.
• Service disruptions caused by technical problems, system maintenance, or internet outages beyond our control.
• Losses resulting from unauthorised third-party access to your account due to your own negligence in safeguarding your login credentials.
• Changes in laws or regulations that affect the availability of 918wallet services in your region.

918wallet provides its platform on an "as-is" basis and makes no warranties regarding continuous availability, accuracy of information, or fitness for any particular purpose.

918wallet reserves the right to modify, update, or amend these Terms & Conditions at any time and for any reason without prior notice. However, we endeavour to inform members of material changes through:

• Notification on the 918wallet website homepage.
• Email to the address registered on your account for significant changes.
• In-app notifications via the 918wallet mobile app, where applicable.

The effective date of any amendments to the Terms will be clearly stated at the top of this document. Continued use of the 918wallet platform after updated Terms have taken effect constitutes your acceptance of those changes.

If you have any questions, concerns, or feedback regarding 918wallet's Terms & Conditions, our support team is available 24 hours a day, 7 days a week, including all Malaysian public holidays.

• Live Chat: Available 24/7 via the chat icon at the bottom-right of the platform. Average response time is under 3 minutes.
• Email: support@918wallet.app — for written enquiries requiring a detailed response.
• Telegram / WhatsApp: The number is available within the platform after logging in, for private communication with a support agent.

For Responsible Gaming-related issues, please refer to the Responsible Gaming page for available support resources and self-management tools.

This document is in Bahasa Melayu as the official language. In the event of any discrepancy between another language version and this Bahasa Melayu version, the Bahasa Melayu version shall prevail.